1. Introduction
KTT Wagoner LLC respects the privacy of every shipper, carrier, driver, applicant, supplier and website visitor who deals with our practice. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it and the choices that are available to you. It was prepared by the developer KTTWagoner on behalf of KTT Wagoner LLC and applies to our website at kttwagoner.buzz and to the freight coordination services we provide from our yard in West Haven, Utah.
We have written this policy in plain language so that it can be read and understood without a legal background. Where a term has a specific meaning, we explain it in the section where it first appears. By visiting our website, submitting a message through our contact form or engaging our coordination services, you acknowledge that you have read and understood this policy.
We do not sell personal information. We do not rent contact lists. We collect what we need to coordinate freight, to answer the people who write to us and to run a lawful and well organized business, and we keep it no longer than the work requires.
A freight practice sits at the meeting point of several parties, so a single movement can involve a shipper, a carrier, a driver, a receiving dock and a customs broker. Each of those parties may hold a piece of the information that describes the load. This policy explains the piece that KTT Wagoner LLC holds and how we handle it while we coordinate the rest.
2. Who We Are
KTT Wagoner LLC is a limited liability company engaged in computer systems design and related professional, scientific and technical services, with a particular focus on freight coordination. Our registered and operating address is:
1758 S 1900 W Ste B1
West Haven - 84401-0371
United States (US)
For the purposes of applicable privacy law, KTT Wagoner LLC acts as the controller of the personal information described in this policy. You may reach our privacy contact by writing to billing@kttwagoner.buzz or by calling +12766534967 during our posted business hours.
Where another party in a shipment decides why and how information is processed, that party may act as a separate controller, and its own privacy notice will apply to the information it holds. We work with those parties under clear expectations and we share only the information a movement requires.
3. Information We Collect
The information we collect falls into several broad groups. The group that applies to you depends on how you interact with our practice.
Contact information
When you send a message through our contact form or write to us directly, we receive your name, your email address, the subject you provide and the content of your message. If you call the yard, we may record your name, your telephone number and the substance of the conversation in our coordination notes.
Freight and shipment information
When you engage our coordination services, we handle the details a movement requires. This can include pickup and delivery locations, consignment weight and dimensions, equipment requirements, commodity descriptions, appointment windows, carrier identities, driver contact details and the reference numbers that tie a shipment to a bill of lading or a rate confirmation.
Documentation information
Our documentation service handles bills of lading, packing lists, commercial invoices, customs declarations, delivery receipts and similar papers. Those records can contain business contact names, business addresses, tax identifiers and declared values.
Business relationship information
We keep records of the shippers, carriers and suppliers we work with, the lanes and service levels that have been agreed, billing details and the history of the work we have performed together.
Technical and usage information
When you visit our website, our hosting environment may record technical information such as the browser type, the device category, the pages requested, the referring address and the general region from which a request originates. This information is used to keep the site available and to understand how it is being used.
4. Information We Do Not Collect
Just as important as what we collect is what we leave alone. We do not ask for the content of your private correspondence outside the message you choose to send us. We do not collect information about your health, your political views, your religious beliefs or your precise location. We do not build advertising profiles and we do not buy contact lists from third parties.
Our website does not require you to create an account in order to read it, and we do not ask for payment card details through the website. If you ever receive a message that appears to come from KTT Wagoner LLC and asks for such details, please treat it with suspicion and report it to us at billing@kttwagoner.buzz.
5. How We Collect Information
We collect information directly from you, automatically from your use of our website and from the parties involved in a shipment.
Information you give us
You provide information when you complete our contact form, send us an email, call the yard, sign an agreement for coordination services or supply the documents a consignment requires. You choose what to share, though some fields are necessary for us to respond or to perform the work.
Information collected automatically
Our website and its hosting environment may generate routine logs when pages are requested. These logs help us detect outages, block abuse and understand which parts of the site are useful.
Information from other parties
Carriers, drivers, receiving docks, customs brokers and other handlers may pass us information about a shipment so that we can coordinate it. We ask those parties to share only what the movement requires and to handle it lawfully.
6. Why We Use Information
We use personal information for clear and limited purposes. Each purpose below is tied to the work a shipper or a visitor has asked us to perform.
- To answer messages, questions and requests sent through our contact form or by phone.
- To match loads to carriers and to confirm the arrangements that make a movement possible.
- To plan routes and coordinate schedules with every party involved in a consignment.
- To prepare, audit and route the documents a shipment requires.
- To liaise with carriers, resolve service issues and handle claims when they arise.
- To plan seasonal capacity and reserve equipment against forecast demand.
- To issue invoices, process payments and keep accurate accounting records.
- To maintain the security, availability and integrity of our systems and website.
- To meet legal, tax, customs and regulatory obligations that apply to our business.
- To improve our services, our documentation standards and the experience of the people we serve.
We do not use personal information for automated decision making that produces legal effects, and we do not build advertising profiles of the people who write to us.
7. Lawful Bases for Processing
Where privacy law requires a lawful basis for processing, KTT Wagoner LLC relies on one or more of the bases set out below.
Performance of a contract
We process information that is necessary to provide the freight coordination services a shipper has engaged, including load matching, route planning, schedule coordination and documentation work.
Legitimate interests
We process some information to run and improve our business in ways that are reasonable and do not override the rights of the individual. This includes securing our systems, preventing fraud and understanding how our website is used.
Legal obligation
We process and retain certain records to comply with accounting, tax, transport and customs rules that apply to a freight practice.
Consent
Where we rely on consent for a specific activity, you may withdraw that consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
9. Service Providers and Carriers
Freight coordination depends on a chain of capable partners. We engage carriers, dispatch services, document handling partners and technology providers who process information on our behalf or as independent parties.
We select providers with care and review the terms under which they handle information. Where a provider acts as our processor, we require it to follow our instructions and to apply appropriate safeguards. Where a provider acts independently, such as a carrier operating under its own authority, that provider is responsible for its own privacy practices and we encourage you to review its policies.
11. Analytics and Measurement
We measure how our website is used in order to keep it useful and available. Where we use an analytics service, we configure it to collect the minimum information needed, such as page views and general region, and we avoid collecting the content of messages or the details of a shipment through analytics tools.
Measurement information is aggregated wherever possible, so that it describes the use of the site rather than the behaviour of a single identifiable person. We use this information to decide what to improve and to detect problems with availability.
12. Data Retention
We keep personal information only as long as it serves the purpose for which it was collected, or as long as the law requires. The retention period depends on the type of information and the context.
- Contact messages are kept while we handle the request and for a reasonable period afterwards.
- Shipment and coordination records are kept for the term of the relationship and a following period.
- Documentation records are kept as required by transport, customs and tax rules.
- Accounting and billing records are kept for the period required by applicable law.
- Website logs are kept for a short period unless a security issue requires longer retention.
When a retention period ends, we delete the information or render it anonymous so that it can no longer be associated with an individual.
Sometimes the law requires a longer period than our practice would choose, particularly for accounting and customs records. When that happens we keep the record for the required period but limit access to the people who must handle it, and we remove it as soon as the obligation ends.
13. How We Protect Information
We protect personal information with a combination of technical, organisational and physical measures. These include controlled access to our systems, the use of reputable hosting and storage providers, the separation of duties between staff and careful handling of documents that contain sensitive details.
Access to coordination records is limited to the people who need it to perform the work. We train our team on the importance of confidentiality and we review our practices as the business and the threat landscape change. No method of transmission or storage is completely secure, and we cannot promise absolute security, but we work to reduce risk and to respond quickly if an incident occurs.
If a breach affects personal information and the law requires notification, we will inform the affected parties and the relevant authorities without undue delay.
We also ask our service providers to meet comparable standards, and we review the security terms that govern the systems where our coordination records are stored.
14. Your Privacy Rights
Depending on where you live, you may have rights over the personal information we hold about you. These rights commonly include the following.
- The right to know what personal information we hold and how we use it.
- The right to request a copy of the information we hold about you.
- The right to ask us to correct information that is inaccurate or incomplete.
- The right to ask us to delete information that we no longer need to keep.
- The right to ask us to restrict or to object to certain processing.
- The right to withdraw consent where processing is based on consent.
- The right to receive certain information in a portable format.
- The right not to be discriminated against for exercising your privacy rights.
To exercise a right, write to billing@kttwagoner.buzz or call +12766534967. We will verify your request, respond within the period the law allows and explain our decision. You may also have the right to complain to a supervisory authority in your region.
15. Privacy for Children
Our website and our services are intended for businesses and for adults. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to KTT Wagoner LLC, please contact us and we will take reasonable steps to remove that information from our records.
If we learn that we have collected personal information from a child without the required consent, we will delete it promptly and adjust our practices to prevent a recurrence.
Parents and guardians who believe a child has contacted the yard may write to us at billing@kttwagoner.buzz and we will act on the request with care and discretion.
16. International Transfers
KTT Wagoner LLC is established in the United States. If you contact us or engage our services from another country, your information will be processed in the United States, where privacy laws may differ from those in your region.
Where we transfer information across borders, we take steps to protect it, such as using providers that apply recognised safeguards and limiting transfers to what the work requires. By using our website or services, you understand that your information may be processed in the United States as described in this policy.
If you have a question about a specific transfer, write to us and we will explain the safeguards that apply to it.
17. Links to Other Websites
Our website may link to websites operated by other parties, such as carriers, mapping services or industry bodies. We do not control those websites and we are not responsible for their content or their privacy practices. We encourage you to review the privacy policy of any website you visit through a link from our pages.
A link from our website does not imply that we endorse the practices of the linked site. If you believe a link on our site is inappropriate, please tell us and we will review it.
18. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practice, our services or the law. When we make a material change, we will revise the content of this page so that the current version is always the one that applies. We encourage you to review this policy from time to time.
Your continued use of our website or our services after an update means that you accept the revised policy. If you do not agree with a change, you may stop using the website and contact us to discuss the information we hold about you.
19. How to Contact Us
Questions about this Privacy Policy, or requests concerning your personal information, may be sent to KTT Wagoner LLC through any of the channels below.
1758 S 1900 W Ste B1
West Haven - 84401-0371
United States (US)
Email: billing@kttwagoner.buzz
Phone: +12766534967
We read every privacy message and answer it during our posted business hours. Match-ups and privacy requests alike are confirmed before the yard closes for the day.